How It Works
A practical flow from setup to daily operations for tenant teams.
1. Connect mailbox + AI provider
Tenant admins set email provider credentials and AI provider configuration.
2. Define routing rules
Map categories to recipient mailboxes with optional confidence thresholds.
3. Inbound email is classified
Each message is analyzed, scored, and mapped to a category.
4. Route, review, and monitor
Messages are forwarded automatically; dashboard shows outcomes and trends.
Architecture Overview
High-level workflow showing providers, processing, and outcomes.
Email providers → Ingestion (Webhook/Polling) → Classification (AI) → Routing Rules → Delivery & Tickets